Mitarbeiter IT-Helpdesk / First Level Support (m/w/d)
Hybrid
Core
First-level IT support handling customer inquiries via phone and email, analyzing faults, and coordinating resolution.
Role type
First Level Support Specialist
Builds
IT support services for small and medium-sized enterprises
Domain
IT Services / ERP Systems
Deliverable
client delivery
Required skills
Hardware troubleshooting, ERP systems (Sage), ITIL knowledge, documentation, ticket management
Preferred skills
English language skills, Sage certification
Technologies
Sage ERP, ITIL framework
Responsibilities
Accept and analyze incoming customer incidents via phone or email, plan and coordinate ticket resolution, escalate complex issues to 2nd Level Support, create documentation
Seniority
Mid-level, hands-on IC