Sachbearbeiter Kundenbetreuung (m/w/d)
Core
Managing customer orders and ensuring on-time delivery, quality, and service for a global surface finishing company.
Role type
Customer service account manager (order processing)
Builds
Customer order fulfillment and service delivery
Domain
Manufacturing / Surface finishing
Deliverable
client delivery
Required skills
Order processing, customer relationship management, contract review and adjustment, internal coordination with production and planning, proactive customer communication, Microsoft Office, ERP systems (abas)
Preferred skills
Additional foreign languages
Responsibilities
Efficient order processing regarding deadlines, quality, and service orientation; Full-range support of a defined customer base including post-processing; Monitoring of subcontracting and ensuring fulfillment of agreements; Review, adjustment, and change of customer orders in close coordination with production, planning, and other internal parties; Proactive handling and clarification of customer inquiries and specific cases; Active communication with customers, including personal calls and phone calls
