IT Service Desk Mitarbeiter (m/w/d)
Core
1st-level IT support for employees, handling ticket management, troubleshooting, and end-user support in a Windows and Exchange environment.
Role type
IT Service Desk Specialist (1st-Level Support)
Builds
IT support services for internal employees
Domain
IT Services / Corporate IT
Deliverable
client delivery
Required skills
Windows administration, Exchange administration, hardware and software setup, ticket management, documentation, troubleshooting, English (verbal and written)
Preferred skills
System integration training, customer orientation, structured work, analytical thinking
Responsibilities
Ticket capture, verification, content completion, documentation, and follow-up; Telephone identification, resolution, and documentation of incidents; Client and end-user support; Device management and administration
Seniority
Entry-level to Junior