IT Servicedesk Agent (w/m/d) - First Level
Hybrid
Core
First-level IT support agent handling phone and ticket-based incidents for software and hardware issues for over 24,000 employees.
Role type
First-level IT service desk agent
Builds
IT support services for employees
Domain
IT Services / Corporate Support
Deliverable
client delivery
Required skills
IT troubleshooting, ticket management, automated installation, system configuration, Windows 10, Office 365, Active Directory, Service-Management tools, ITIL basics, German (fluent), English (B-level)
Preferred skills
Italian, Polish
Responsibilities
Answering user calls, logging and categorizing incidents in a ticket system, resolving software/hardware issues, escalating complex tickets to specialized units, coordinating external IT service providers
Seniority
Entry-level / Junior