IT-Mitarbeiter Servicedesk (m/w/d)
Core
IT expert providing customer support for all IT questions, handling service requests via phone, email, and ticketing systems.
Role type
1st Level Support Specialist (via careerplan.io/jobs/10000-1205992382-S-it-mitarbeiter-servicedesk-mwd-at-oxitgen-ag)
Builds
IT service solutions for internal customers
Domain
IT Service Management
Deliverable
client delivery
Required skills
IT troubleshooting, customer communication, ticket management, technical documentation, request qualification
Responsibilities
Answering service inquiries via phone, email, and ticketing system; Qualifying service requests; Gathering missing information for service requests; Handling 1st Level Support requests; Communicating with customers regarding request status; Documenting performed activities in the ticketing system; Creating detailed technical documentation of service incidents and maintaining/updating documentation.