Speditionskaufmann für Kundenservice (m/w/d)
Core
Managing customer service operations for a logistics company, including monitoring shipments and handling claims.
Role type
Logistics customer service specialist
Builds
Shipment tracking and customer support for a mid-sized logistics firm
Domain
Logistics and transportation
Deliverable
dashboards & analysis
Required skills
Transport management systems, shipment monitoring, claims processing, customer service
Preferred skills
Prior experience in logistics customer service
Technologies
Transport management systems
Responsibilities
Customer care in daily operations, proactive monitoring of scheduled and express shipments, handling complaints and service requests