Fachinformatiker Systemintegration 1st & 2nd & 3rd Level Support (m/w/d)
Core
Providing multi-level IT support (1st, 2nd, and 3rd level) for Windows environments, Microsoft 365, and network infrastructure, including incident resolution, project planning, and technical concept development.
Role type
Senior IC system integration specialist (IT support & infrastructure)
Builds
Stable IT operations, user support, and optimized network/infrastructure solutions
Domain
IT Services / System Integration
Required skills
Windows Client & Server administration, Microsoft 365 (Exchange, Teams, SharePoint), Active Directory / Azure AD, Network technologies (TCP/IP, DNS, DHCP), Project planning and execution, Technical concept development, Incident analysis and resolution
Preferred skills
MSP or Systemhaus experience, Advanced network infrastructure knowledge, Analytical thinking
Technologies
Windows, Microsoft 365, Azure AD, Active Directory, TCP/IP, DNS, DHCP
Responsibilities
Accept, analyze, and resolve IT incidents and service requests via ticketing system; Administer Windows Client/Server and Microsoft 365 environments; Manage user accounts and permissions; Install, configure, and maintain networks and VPNs; Plan and execute IT projects (migrations, rollouts); Act as escalation point for complex technical issues; Collaborate with clients and internal departments
Seniority
Senior, hands-on IC