Senior Support Engineer - Tier
Core
Senior escalation engineer for complex IT infrastructure, networking, and security issues in a multi-client MSP environment.
Role type
Senior Support Engineer (Tier 3)
Builds
Stable, secure, and performing client technology environments
Domain
IT Infrastructure & Cybersecurity
Required skills
Windows Server, Active Directory, Microsoft 365, Entra ID, LAN/WAN networking, firewall/switch/VLAN/VPN troubleshooting, virtualization, cybersecurity tools, endpoint management, backup/disaster recovery, PowerShell scripting
Preferred skills
MSP environment experience, advanced scripting/automation
Technologies
Active Directory, Cloud Support, LAN, Microsoft 365, PowerShell, Security, Windows, Office 365, Network
Responsibilities
Serve as Tier 3 escalation point for complex technical issues; Troubleshoot Windows Server, AD, Group Policy, DNS, DHCP; Diagnose advanced networking issues; Support Microsoft 365, Entra ID, Exchange Online, Teams; Investigate cybersecurity alerts and assist with incidents; Conduct root-cause analysis; Create technical documentation
Seniority
Senior, hands-on IC