Kundendienstberater/in (m/w/d) mit Berufserfahrung im Bereich Telekommunikation gesucht
Hybrid
Core
Customer service advisor handling existing and new customer inquiries, order processing, and complaints via phone and email for IT and telecommunications solutions.
Role type
Customer service advisor (telecommunications)
Builds
IT and telecommunications solutions (mobile, IP-telephony, internet, ITK systems, software services)
Domain
Telecommunications / IT services
Deliverable
client delivery
Required skills
experience in telecommunications, commercial training or degree, MS Office proficiency, CRM management
Preferred skills
flexible thinking, stress resistance, reliability, communication skills, teamwork
Responsibilities
Customer care via phone and email, processing new customer requests, needs analysis and offer creation, handling orders and complaints, CRM-level customer management
