Sachbearbeiter Customer Service (w/m/d)
Core
Customer service specialist handling logistics operations, coordinating with drivers and partners, and managing shipment documentation.
Role type
Customer Service Specialist (Logistics)
Builds
Shipment status updates, delivery confirmations, and logistics solutions for clients and drivers.
Domain
Logistics / Air Freight Handling
Deliverable
dashboards & analysis
Required skills
Commercial training, logistics knowledge, shift work adaptability, German (fluent), English (working knowledge)
Preferred skills
Team player, confident demeanor, strong communication skills
Responsibilities
Serve as contact for customers and drivers; Record departure and arrival times of line vehicles; Verify shipment document status (T1) and request delivery proofs (POD); Handle liability issues and coordinate between customers, partners, and internal departments.