SECOND-LEVEL-SUPPORT (m/w/d)
Core
Second-level IT support specialist handling technical incidents, system administration, and small-to-large IT projects for clients.
Role type
Senior IC second-level support engineer
Builds
IT support services and documentation for clients
Domain
IT Services / Enterprise Infrastructure
Required skills
Windows Server/Client administration, Active Directory, IP networking, Routing, Firewalls, VPN, Microsoft product suite, Incident triage, Ticket management, Remote support tools
Preferred skills
Project support, Documentation creation
Technologies
Microsoft Server, Active Directory, Teamviewer, RDP, VNC
Responsibilities
Receive and analyze technical incidents via email and phone, prioritize and escalate issues, document processes, provide direct remote support, execute IT projects
Seniority
Mid-level, hands-on IC