Mitarbeiter im persönlich digitalen Kundenservice (m/w/d)
Core
Digital and personal customer service representative acting as the bank's face, handling inquiries via phone, email, and video chat while guiding customers through digital banking channels.
Role type
Customer service representative (digital banking)
Builds
Digital banking access and customer support services
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, digital channel management, sales identification, cross-selling, objection handling, technical guidance
Preferred skills
Flexibility, process improvement, teamwork
Responsibilities
Answer customer inquiries via phone, email, or video chat; identify sales opportunities and cross-selling chances; guide customers in using digital banking tools and technology
Seniority
Individual Contributor