Customer Sucess Manager (m/w/d)
Core
Manage existing customers and support new customer acquisition via phone for an IT service provider serving SMEs and enterprises.
Role type
Customer Success Manager
Builds
Customer retention and service processes for IT solutions
Domain
IT Services / Telecommunications
Required skills
Customer contact experience, analytical thinking, self-management, solution-oriented approach, organization
Preferred skills
IT training background, commercial background, technical training with commercial background
Technologies
M365 Cloud, Parallels, 3CX Titanium
Responsibilities
Manage existing customers through close contact and exchange, Support new customer acquisition via phone, Organize and optimize processes, Develop established Customer Success Management processes, Utilize existing and new technologies to design efficient and customer-friendly service and support processes
Seniority
Individual Contributor