Callcenter-Agent:in im In- und Outbound
Hybrid
Core
Telephone contact with debtors (inbound and outbound) to achieve debt recovery and negotiate payment agreements.
Role type
Senior IC debt collection agent
Builds
Debt recovery outcomes for a law firm specializing in legal debt management
Domain
Legal / Debt collection
Deliverable
client delivery
Required skills
telephone communication, negotiation, conflict resolution, payment agreement structuring, data management, independent work
Preferred skills
experience in debt management, customer service expertise, calm demeanor under pressure
Responsibilities
Contact debtors via phone to resolve payment arrears, negotiate payment plans, manage difficult conversations, maintain accurate data in internal software