1st-Level-Supporter (m/w/d)
Core
First and second-level IT support for end-users, handling helpdesk calls, ticketing, and troubleshooting via documented procedures.
Role type
1st-Level IT Support Specialist
Builds
IT services and user support for client organizations
Domain
IT Services / Helpdesk
Required skills
IT training or experience, Advanced Microsoft Office skills
Responsibilities
Answer helpdesk calls, Log incidents in ticketing system, Troubleshoot and resolve user issues, Execute documented service procedures