nettes Team sucht: Support-Mitarbeiter (mIwId)
Core
Providing technical support for media technology via phone, ticketing, and system monitoring.
Role type
Support Technician (Media Technology)
Builds
Service resolution and system availability for media technology clients
Domain
Media Technology / IT Support
Deliverable
client delivery
Required skills
telephone communication, ticketing systems, troubleshooting, documentation, system monitoring
Responsibilities
Answering service hotline calls, managing tickets, diagnosing and resolving technical issues, monitoring system availability, documenting actions, escalating to second-level support