IT-Kundenbetreuer (m/w/d)
Core
Providing user support for Microsoft and MS Office products via phone, email, and chat, including troubleshooting, documentation, and knowledge base maintenance.
Role type
IT customer support specialist
Builds
IT support services for enterprise clients
Domain
IT services / Business support
Deliverable
client delivery
Required skills
Microsoft Office proficiency, Windows knowledge, IT troubleshooting, documentation, customer service
Preferred skills
Customer support experience, English (basic)
Responsibilities
Answering and resolving user incidents via phone, email, and chat; documenting activities and solutions; maintaining the knowledge base
Seniority
Entry-level to Mid-level