1st-Level Supporter für Bonn (m/w/d)
Core
Provide 1st-level support for Windows clients and Microsoft Office products via hotline and ticketing.
Role type
1st-level IT support specialist
Builds
IT support services for end-users
Domain
IT support / Microsoft Office
Deliverable
client delivery
Required skills
Windows client support, Microsoft Office proficiency, incident management, ticketing systems, German (fluent), English (basic)
Responsibilities
Answer user inquiries via hotline, perform initial analysis of support tickets, document incidents in management tools