IT Solutions Technician (Temporary, 3 Months)
Core
Provide first-level technical support to end-users via email, chat, remote assistance, and hands-on desk-side support for hardware and software issues.
Role type
Level 1 IT Support Technician (End User Support)
Builds
Maintains end-user hardware/software functionality and ensures smooth conference room operations
Domain
IT Infrastructure / End-User Computing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows OS troubleshooting, Microsoft Office Suite support, ticketing system usage, remote assistance tools, hardware/software deployment, basic networking, documentation
Preferred skills
Mac support, MDM tools (Intune, Jamf), O365 admin, Exchange admin, SharePoint, OneDrive, ScreenConnect, CompTIA A+, MCDST
Technologies
Windows, Microsoft Office Suite, Jira, Intune, Jamf, Okta, O365, Exchange, SharePoint, OneDrive, ScreenConnect, Linux
Responsibilities
Triaging and basic troubleshooting of technical issues, providing hands-on desk-side and conference room support, assisting with hardware/software deployment and maintenance, training users on common applications, maintaining support documentation, collaborating on process improvements
Seniority
Junior, hands-on IC
