IT Service Desk Agent (m/w/d)
Core
1st Level IT & user support via phone and remote access, including fault analysis, troubleshooting, prioritization, classification, and documentation of incidents in a ticketing system.
Role type
IT Service Desk Agent
Builds
IT support services for client organizations
Domain
IT Support / Technical Helpdesk
Deliverable
client delivery
Required skills
fault analysis, troubleshooting, ticket management, shift work adaptability
Preferred skills
prior technical support experience
Technologies
ticketing systems, remote access tools