1st-Level-Supporter (m/w/d)
Core
Provide first-level IT support via phone, remote, and chat to handle user inquiries and resolve technical issues.
Role type
1st-Level IT Support Specialist
Builds
IT support services for end-users
Domain
IT Support / Customer Service
Deliverable
client delivery
Required skills
Phone support, IT support, Microsoft product family, Mobile Device management, Networking basics, English
Responsibilities
Answer incoming calls, provide user support via phone/remote/chat, document activities, manage tickets, maintain knowledge base