IT-Supporter (m/w/d)
Core
IT support specialist handling ticket intake, initial troubleshooting, and escalation for hardware and software issues.
Role type
IT support technician
Builds
IT support services for client organizations
Domain
IT services / Hardware and software support
Deliverable
client delivery
Required skills
hardware knowledge, Windows OS proficiency, Microsoft Office proficiency, Class B driver's license
Responsibilities
answer service requests via phone, log incidents in ticketing system, perform first-line troubleshooting, escalate tickets to 2nd level or on-site service