Service Desk Agent (m/w/d)
Core
Providing user support for Microsoft operating systems and MS Office products via phone, email, and chat.
Role type
Service Desk Agent
Builds
IT support services for end-users
Domain
IT Services / Microsoft Ecosystem
Deliverable
client delivery
Required skills
Microsoft Windows, Microsoft Office, IT troubleshooting, ticket documentation, knowledge base management
Responsibilities
Handle incoming support requests via phone, email, and chat; document solutions; maintain knowledge base