Deskside Support Engineer (m/w/d)
Core
Provide on-site IT support for a large client, handling repairs, installations, moves, and hardware/software changes.
Role type
Deskside Support Engineer (Second Level)
Builds
Hardware and software support services for enterprise clients
Domain
IT Services / Enterprise Support
Deliverable
physical/clinical work
Required skills
Standard office hardware support, Microsoft Office support, MS operating systems, ticket system usage, SLA/OLA adherence
Preferred skills
Large client experience
Technologies
Microsoft Office, MS Operating Systems
Responsibilities
On-site IT service for a large client, Standardized manufacturer-independent Second Level End-user support, Error analysis in a customer-specific IT landscape, Handling orders via a ticket system, Participation in on-call duty
Seniority
Individual Contributor
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