1st- Level Supporter (m/w/d)
Core
1st-level IT support agent handling hardware and software issues via phone and email, performing remote troubleshooting, ticket management, and knowledge base maintenance.
Role type
1st-level IT support agent
Builds
IT support services for enterprise clients
Domain
IT Services / Technical Support
Deliverable
client delivery
Required skills
IT vocational training or equivalent experience, technical support experience, Microsoft products knowledge, standard hardware knowledge, German language proficiency
Responsibilities
Accept incidents via phone and email, perform remote troubleshooting, prioritize and classify tickets, manage ticket workflow, maintain system data and knowledge base