Contact Center Executive
Core
Support clients and suppliers in a fast-paced international travel environment by handling customer inquiries, managing bookings, and coordinating with suppliers to deliver smooth travel experiences.
Role type
Contact Center Executive (Travel Operations)
Builds
Travel bookings and customer service interactions for tour operators, travel agencies, and end customers
Domain
Travel industry / Customer Support
Deliverable
client delivery
Required skills
Customer service, active listening, problem-solving, attention to detail, adaptability, procedural compliance
Preferred skills
Multicultural environment experience, global travel operations exposure
Technologies
Back Office system
Responsibilities
Engage with clients and callers professionally; respond to inquiries from tour operators, agencies, and customers; document call activity in the Back Office system; handle online and email requests; monitor and manage bookings including reservations and cancellations; liaise with suppliers to resolve booking matters; escalate complex issues per procedures; meet SLAs and KPIs.
Seniority
Individual Contributor
