Guest Service Agent (Front Office): Blue Dolphin Resort
Core
Front office agent managing guest check-ins, check-outs, bookings, and inquiries at a coastal resort.
Role type
Guest Service Agent (Front Office)
Builds
Guest check-in/check-out processes, booking confirmations, and invoice preparation
Domain
Hospitality / Tourism
Deliverable
client delivery
Required skills
Customer service, problem-solving, computer literacy, reservation system experience, teamwork
Responsibilities
Manage reception tasks including taking bookings, preparing invoices, and checking guests in and out; Respond to phone and email enquiries; Coordinate room readiness with other departments