Patient Navigator
Core
Guide patients through onboarding, support health goal achievement, and ensure exceptional program experience via remote communication.
Role type
Patient Navigator (Customer Support)
Builds
A medically supervised weight loss program combining software, coaching, and telehealth medication.
Domain
Health & Wellness / Digital Health
Deliverable
client delivery
Required skills
Remote work experience, problem-solving, empathy, written and verbal communication, organization, multitasking, adaptability, experience with Helpscout or EHRs, experience in medical settings (Medical Receptionist, Scribe, Assistant, or Customer Service)
Preferred skills
Experience navigating complex customer scenarios, ability to work with limited guidance
Responsibilities
Respond to patient emails and chats, establish feedback loops between customers and care teams, identify and resolve customer concerns, gather and analyze customer feedback, act as an advocate for members, identify opportunities to increase operational efficiency, meet SLAs and performance targets
Seniority
Mid-level, individual contributor