Customer Service Officer
Core
Support customers throughout their application journey by responding to enquiries, collecting information, and completing verification activities to help them access financial products and services.
Role type
Customer Service Officer (Financial Services)
Builds
Consumer lending solutions and debt management services
Domain
Financial Services / Consumer Lending
Deliverable
client delivery
Required skills
Customer service, communication, problem-solving, technology proficiency, documentation management
Responsibilities
Respond to customer enquiries across multiple channels, guide customers through application processes, complete verification activities, collaborate with internal teams to resolve issues, maintain accurate customer records
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