Customer Service Specialist
Core
Front-line operations agent delivering high-quality customer service and financial support for a designated Lendable product, handling complex queries via multiple channels.
Role type
Front-line customer service and financial support agent
Builds
Customer support interactions and feedback loops for AI-driven customer journeys
Domain
Fintech / Consumer Finance
Deliverable
client delivery
Required skills
Customer service, financial support, complex query resolution, empathy, process adherence, digital tool usage, conflict resolution, data logging
Preferred skills
AI platform adoption, process improvement, coaching responsiveness, knowledge sharing
Technologies
CRM systems, AI-driven platforms, digital tools
Responsibilities
Handle full spectrum of customer service and financial support queries; take end-to-end ownership of customer interactions; use AI and digital tools to streamline interactions; identify process gaps and communicate blockers; log interactions accurately; provide actionable feedback to enhance knowledge base and AI systems.
Seniority
Individual Contributor, entry to mid-level
