Supporter Care and Fundraising Coordinator
Core
Manage central contact and fundraising inboxes, triage supporter registrations, and coordinate administrative tasks for campaigns, raffles, and events for the Good Friday Appeal.
Role type
Entry-level Supporter Care and Fundraising Coordinator
Builds
Operational support for the Good Friday Appeal, serving donors, fundraisers, and volunteers to raise funds for The Royal Children's Hospital.
Domain
Non-profit fundraising and supporter relations
Deliverable
client delivery
Required skills
Customer service, data entry, inbox management, CRM record maintenance, complaint handling, event coordination, supplier approval processes
Preferred skills
Salesforce, Funraisin, Canva, Google Workspace, MS Office
Responsibilities
Manage central contact and fundraising inboxes; Triage supporter registrations and resolve routine inquiries; Execute administrative tasks for campaigns, raffles, and events; Maintain accurate CRM records in Salesforce; Coordinate distribution of event collateral and materials; Assist with fundraising permit implementation; Handle routine complaints and escalate complex matters.
Seniority
Entry-level, hands-on IC