Supporter Experience and Retention Officer
Core
Support donor stewardship and retention across multiple fundraising channels by managing donor queries, coordinating recognition activities, and supporting acquisition and growth targets.
Role type
Donor Experience and Retention Officer
Builds
Donor communication campaigns and recognition programs
Domain
Non-profit fundraising
Deliverable
client delivery
Required skills
donor query resolution, outbound calling, campaign coordination, database administration, multi-channel communication
Responsibilities
Action donor queries (receipts, complaints, compliments), answer and make outbound calls to donors, design and coordinate donor recognition activities, support acquisition and retention targets, update donor communication requests, administer core donor database
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