EL1 Technical Specialist
Core
Manage IT service management (ESM) operations and incidents using enterprise tools.
Role type
IT Service Management Specialist
Builds
IT service delivery and operational stability
Domain
IT Operations / Service Management
Deliverable
client delivery
Required skills
ServiceNow, BMC Helix, Jira Cloud, Cherwell, Python, JavaScript, ITIL framework, problem-solving
Preferred skills
ITIL Foundation or higher, advanced ESM tool certifications, large enterprise experience
Technologies
ServiceNow, BMC Helix, Jira Cloud, Cherwell
Responsibilities
Manage ESM tools and workflows, resolve incidents and service requests, apply ITIL best practices
Seniority
Junior to Mid-level, hands-on IC
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