Desktop Support Engineer
Core
Providing 1st-level onsite and remote IT support to Managed Services clients, resolving technical issues, and proactively managing client IT environments.
Role type
Desktop Support Engineer (L1)
Builds
IT infrastructure support and end-user service delivery for Managed Services clients
Domain
IT Infrastructure / Managed Services
Required skills
Windows OS administration, Microsoft Office 365, problem management, user account maintenance, peripheral device installation, 3rd party vendor liaison
Preferred skills
ITIL processes, industry certifications
Technologies
Windows OS, Microsoft Office suite, Windows Server
Responsibilities
Provide L1 support for service delivery teams, provide onsite support at client locations, conduct problem management to address root causes, maintain and administer desktops and servers, liaise with 3rd party vendors
Seniority
Mid-level, hands-on IC