ICT Support Officer
Core
Provide Level 1 and Level 2 helpdesk and technical support to staff and students, including end-user device support, hardware/software troubleshooting, and classroom audio-visual (AV) assistance.
Role type
ICT Support Officer (Level 1/2 Helpdesk & AV)
Builds
Reliable and secure technology experience across the school community
Domain
Education (K-12)
Required skills
Hardware and software troubleshooting, Windows/macOS/iOS platform support, Endpoint management (Microsoft Intune, JAMF, SCCM), Active Directory/Microsoft Entra ID/Microsoft 365 administration, Classroom AV equipment setup and troubleshooting
Preferred skills
Relevant IT qualification or industry certification
Technologies
Microsoft Intune, JAMF, SCCM, Active Directory, Microsoft Entra ID, Microsoft 365, Windows 10/11, macOS, iOS
Responsibilities
Deliver responsive helpdesk support by phone, email, ticketing system, and in person; Deploy, configure, and maintain laptops, desktops, iPads, and mobile devices; Support endpoint management including device enrolment and security policies; Assist with user account management; Support printing infrastructure and classroom AV equipment for events
Seniority
Mid-level, hands-on IC
