Service Coordinator
Core
Coordinate equipment installations, service repairs, and breakdown work for automotive workshops across Australia, New Zealand, and Thailand.
Role type
Service Coordinator (Operations)
Builds
Equipment installations and service repairs for automotive workshops
Domain
Automotive aftermarket supply chain
Required skills
Project coordination, scheduling, resource planning, stakeholder communication, problem-solving, site readiness management, travel and fatigue management
Preferred skills
Experience with field-based technical or trade teams, proficiency in scheduling and service management systems
Responsibilities
Coordinate and schedule technicians and contractors for equipment installations; Coordinate and schedule technicians for service repairs and breakdowns; Optimise technician utilisation and productivity; Prioritise work based on urgency and operational requirements; Adjust schedules in real time to manage disruptions; Monitor workflow and future demand; Coordinate job requirements including site readiness and access; Act as the central coordination point to minimise downtime; Serve as the primary contact for customers regarding scheduling and job progress.