Group Lead, Operations Account Management
Core
Senior operational leader overseeing revenue cycle performance, billing, collections, and accounts receivable outcomes for a portfolio of healthcare clients.
Role type
Senior IC operations account management lead
Builds
Operational performance, cash flow, and client stability for healthcare revenue cycle functions
Domain
Healthcare / Revenue Cycle Management
Deliverable
dashboards & analysis
Required skills
Revenue cycle operations leadership, billing and collections management, denial resolution, KPI governance, root-cause analysis, executive reporting, team recruitment and development, cross-functional collaboration, regulatory compliance (HIPAA, ERISA), invoicing accuracy
Preferred skills
Medicare hospital billing expertise, government payer program knowledge, Epic/Cerner EHR experience, advanced revenue cycle analytics
Technologies
Epic, Cerner, Microsoft Excel, Outlook, Word (via careerplan.io/jobs/0e796332-e987-47ed-a022-b40f6f1a27e6-group-lead-operations-account-management-at-jobgether)
Responsibilities
Oversee daily operational performance including A/R days, cash performance, and denial trends; Serve as senior operational point of contact for client stakeholders; Translate client priorities into operational strategies and action plans; Review dashboards to identify risks and performance trends; Lead corrective action plans for revenue leakage and service disruptions; Drive operational efficiency through workflow alignment and standardization; Prepare executive-ready reporting on performance insights and recovery plans; Recruit, develop, and retain operational team members; Mentor staff to strengthen capabilities and accountability; Monitor key measures including client retention and escalation reduction.