Customer Service Representative
Core
Manage customer orders, enquiries, and data integrity for Abbott's Rapid Diagnostics division using SAP and EDI portals.
Role type
Customer Service Representative (Order Management)
Builds
Order fulfilment and customer support for domestic and international clients
Domain
Healthcare diagnostics / Supply chain operations
Deliverable
product features
Required skills
SAP order processing, EDI portal management, order fulfilment coordination, customer enquiry handling, data accuracy, multi-priority management
Preferred skills
ERP system experience, logistics provider liaison, process improvement identification
Technologies
SAP, Five9, EDI portals
Responsibilities
Process customer orders accurately through SAP, maintain customer and transaction data integrity, respond to enquiries and complaints, manage inbound calls, coordinate with logistics providers, process credits and debits, support inventory control activities
Seniority
Individual Contributor, operational level