Customer Service Representative
Core
First point of contact for customers via phone, email, and webchat, providing support and coaching to colleagues to ensure excellent service.
Role type
Senior Customer Service Representative (Team Lead/Coach)
Builds
Customer support services for Western Australia clients
Domain
Financial Services / Customer Support
Deliverable
client delivery
Required skills
Complex problem solving, Coaching and mentoring, Cross-functional collaboration, Process improvement, Stakeholder management, Data analysis
Preferred skills
Adaptability, Initiative, Attention to detail
Responsibilities
Responding to phone, email, and webchat enquiries; Identifying and supporting customers with complex needs; Coaching and supporting colleagues; Driving customer satisfaction; Participating in team discussions to drive decisions; Identifying opportunities to improve productivity and quality.