Customer Assistance Specialist
Core
Assess financial hardship requests and partner with customers to identify suitable support options for sustainable outcomes.
Role type
Customer Assistance Specialist (Financial Hardship)
Builds
Support options for customers facing financial difficulty
Domain
Banking / Consumer Lending / Financial Services
Deliverable
client delivery
Required skills
Empathy, critical thinking, problem-solving, communication, attention to detail, adaptability, resilience
Responsibilities
Assess financial hardship requests, partner with customers to understand individual circumstances, identify suitable support options, manage sensitive conversations with professionalism