Team Leader Mail and Physical Records
HybridCitizens or permanent residents only
Core
Leading the delivery of efficient, secure, and customer-focused mail and physical records services across NSW Trustee and Guardian.
Role type
Team Leader, Mail and Physical Records
Builds
Mail and physical records processing, tracking, storage, and retrieval services
Domain
Public sector, Government, Information Management
Required skills
Team leadership, Records management, Mail processing, Operational service delivery, Process improvement, Stakeholder engagement, Issue resolution, Business systems proficiency
Responsibilities
Provide day-to-day leadership to the team, oversee processing and storage of physical records, ensure service standards compliance, resolve operational issues, support staff capability through training, coordinate service requests
Seniority
Senior, hands-on IC