Driver Relicensing Services Officer
Core
Administers licensing offences (Alcohol Interlock, Behaviour Change, Safe Driving, Heavy Vehicle, Motorcycle) and resolves complex customer enquiries and complaints.
Role type
Specialist licensing officer
Builds
Licensing administration services for Victoria's transport and land services
Domain
Public sector transport regulation
Deliverable
client delivery
Required skills
Critical thinking, problem solving, clear professional communication, customer service, collaboration, adaptability, knowledge of legislation and business rules
Preferred skills
Experience in licensing administration or related regulatory fields
Responsibilities
Investigate and resolve complex customer and stakeholder enquiries, transactions and complaints; provide specialist licensing advice; escalate high-risk or complex matters with recommendations; maintain accurate customer data; ensure privacy and compliance with legislation
Seniority
Individual contributor
