Senior Customer Success Partner
Core
Senior Customer Success Partner owning end-to-end portfolio management for ASX-listed clients, acting as a strategic advisor to C-suite executives to drive product adoption and commercial growth.
Role type
Senior Individual Contributor (IC) Customer Success Partner
Builds
Investor engagement strategies, service interventions, and commercial renewals for listed companies
Domain
Capital Markets / Investor Relations / Financial Technology
Deliverable
client delivery
Required skills
Complex B2B relationship ownership, strategic advisory to C-suite, intervention design, commercial negotiation, team coaching, data fluency, AI tooling utilization
Preferred skills
Capital markets background, Investor Relations experience, ASX market knowledge
Technologies
AI tooling, investor engagement platforms, registry data systems
Responsibilities
Manage high-value client portfolios from onboarding to renewal, design and execute complex service interventions, advise CEOs/CFOs on market engagement strategies, coach team members on craft and domain expertise, lead commercial renewal and upgrade negotiations, implement function-level process improvements
Seniority
Senior, hands-on IC with mentorship responsibilities