Guest Service Agent
Core
Front desk agent responsible for guest check-in/check-out, reservations management, and promoting hotel amenities.
Role type
Guest Service Agent
Builds
Guest experiences and hotel service delivery
Domain
Hospitality
Deliverable
client delivery
Required skills
Reservation management, guest account handling, local knowledge, multi-tasking, shift flexibility
Preferred skills
Hotel front desk experience, innovative customer service approach
Responsibilities
Manage guest check-in and check-out, handle reservations and guest accounts, promote hotel amenities, share local neighborhood information, collaborate with colleagues
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