People Operations Lead
Core
Own the day-to-day operational delivery of ELMO's People & Culture function, establishing a service-oriented operating model for employees, leaders, and P&C colleagues.
Role type
People Operations Lead (HR Operations)
Builds
HR Operations service delivery, scalable people practices, and efficient HR workflows.
Domain
HR Technology / People Operations
Required skills
HR Operations leadership, end-to-end people processes, team coaching across time zones, service standards design, HR systems administration, process design and workflow improvement, process mapping and SOPs, data analytics, AI-enabled workflow design, stakeholder management.
Preferred skills
HRIS/HRIS platform experience, Tier 0/1/2 support model design, distributed organization experience, product partnership experience.
Technologies
BLOOM, Ask Poppy, Jira, HRIS platforms, AI tools.
Responsibilities
Lead HR Operations service delivery across workflows, service standards, hand-offs, escalations, and Tier 0 to Tier 2 support; maintain high-quality people data and HR systems; design, document, and govern end-to-end P&C processes; deliver initiatives in automation, AI, workflow design, self-service, and reporting; partner with P&C leaders, Business Partners, Technology, and Product teams.
Seniority
Mid-Senior, hands-on IC
