Customer Service Representative
Core
Greeting customers via phone, digital media, and in-person; processing transactions; managing orders and preparing quotations for building supplies.
Role type
Customer Service Representative
Builds
Wholesale metal roofing and building products
Domain
Construction / Building Supplies
Deliverable
product features
Required skills
Transaction processing, order management, quotation preparation, customer needs analysis, in-person and digital communication
Preferred skills
Experience in building supplies or construction/roofing industry, mentoring new employees
Responsibilities
Greeting and welcoming customers via phone, digital media, and in-person; Processing transactions using ERP system; Understanding customer needs and making tailored recommendations; Managing orders and preparing accurate quotations; Training and mentoring new employees
