Customer Support Agent
Core
Deliver excellent customer experience for an innovative SaaS platform specializing in sales outreach automation by providing timely, effective, and personalized assistance through live chat and email.
Role type
Customer Support Agent
Builds
An international user base of a sales outreach automation SaaS platform
Domain
SaaS / Sales Automation
Deliverable
product features
Required skills
Live chat and email support, Technical troubleshooting, Customer onboarding, Feedback collection and advocacy, Process improvement suggestions, Multitasking and prioritization
Preferred skills
SaaS business environment experience, LinkedIn automation and sales outreach platforms familiarity
Technologies
Intercom, Zendesk, Jira, Salesforce
Responsibilities
Respond to customer inquiries through live chat and email, Troubleshoot technical issues and escalate bugs, Guide new users through onboarding, Collect and communicate customer feedback to internal teams, Identify recurring issues to suggest process enhancements, Manage multiple customer requests simultaneously
Seniority
Mid-level (2+ years experience)