Manager, Service Delivery Analytics & Planning
Core
Centralized operational intelligence function supporting Trust & Safety Operations through analytics, workforce planning, vendor budget management, and process optimization.
Role type
Manager, Service Delivery Analytics & Planning
Builds
Dashboards, reporting frameworks, workforce planning models, and operational capacity models
Domain
Trust & Safety Operations / Business Operations
Deliverable
dashboards & analysis
Required skills
Operational strategy, Workforce planning, Vendor management, Data analysis, Process optimization, KPI/SLA management, Forecasting
Preferred skills
BPO environments, Looker, SQL, Tableau
Technologies
Excel, Google Sheets, Looker, SQL, Tableau
Responsibilities
Own operational performance reporting (KPI, SLA, productivity); Build scalable dashboards and reporting frameworks; Manage vendor budget planning and cost models; Support forecasting and resource allocation; Lead the Service Delivery Analytics & Planning team; Conduct investigative analysis for process improvement.
Seniority
Manager, people management
