Customer Support Specialist
Core
Support older people to self-manage their home care service providers using a technology platform, handling onboarding, troubleshooting, and account management.
Role type
Customer Support Specialist (Aged Care Tech)
Builds
HomeMade's technology-enabled home care platform for older Australians
Domain
Aged care / Healthtech
Deliverable
product features
Required skills
Customer service, technical troubleshooting, Salesforce, Google Suite, multi-channel communication, account management
Preferred skills
Experience in customer service or sales/account management, interest in Australian aged care sector
Technologies
Salesforce, Google Suite, cloud-based contact centre software
Responsibilities
Manage high volume of inbound/outbound calls and emails, onboard and support customers, update customer profiles and shift notes, resolve complaints, liaise with internal accounts team for payments and onboarding, participate in process improvement workshops
Seniority
Individual Contributor
