Clerk Support Representative
Core
Support representative for business partners to resolve end-client issues and drive retention and growth.
Role type
Customer support representative
Builds
Credit evaluation platform and post-sale services
Domain
Financial services / Fintech
Deliverable
client delivery
Required skills
omnichannel communication, technical support, CRM usage, process improvement, stakeholder communication, survey management
Preferred skills
Zendesk experience, financial services background
Responsibilities
Handle omnichannel interactions (voice, email, chat) to resolve technical and usage queries for credit evaluation and post-sale services; Document issues and solutions for partner stores to enable tracking and service improvement; Identify and propose internal process improvements for sales and post-sale support; Maintain clear communication with partner stores regarding updates and procedure changes; Conduct surveys and collect feedback from partner stores on service quality.